Service? Not in Germany.

I just received an email from my university’s library telling me that I forgot to bring in a book – again. They charge me € 2.50, which is not a huge amount of money and while it´s cheaper now than one or two years ago when they sent you a letter which made you pay an extra 55 cents for postage, it´s still dissapointing: Couldn´ t they send an email reminder a few days before this happens? I would even pay them some 10 to 50 cents for that service.
Or think of a widget on their website, which makes it easy to import that crucial date into your favourite online calendar solution like facebook or Google Calendar or does so automatically?
They could do it, but I bet they didn´ t even think about it.
What a fabulous service.